SME Engineer IT
Pune, MaharashtraFull-TimeMid-levelSoftware Engineering
What's in it for you?
- Provide advanced support to internal users through our ticketing system, resolving complex technical issues efficiently.
- Manage and administer our core productivity suites, including Google Workspace and Microsoft 365.
- Handle user lifecycle management, including the onboarding and offboarding of users, ensuring a seamless process for new hires and departing employees.
- Perform user inductions and provide training on IT systems and best practices.
- Administer and maintain our Jamf Pro environment for macOS device management.
- Provide comprehensive support for both macOS and Windows operating systems.
- Manage and support Single Sign-On (SSO) integrations to streamline user access to applications.
- Oversee antivirus support and other security tools to protect against threats.
- Participate in IT infrastructure maintenance, including system building and deployment.
- Assist with the management of cloud infrastructure.
We’d love to hear from you, if you:
- Bachelor’s degree in Business or related field.
- 4+ years of experience in progressive IT infrastructure/operations experience.
- Proven experience in a similar IT support or systems administration role.
- Strong technical knowledge of Jamf Pro and MDM (Mobile Device Management) concepts.
- Expertise in administering Google Workspace and Microsoft 365.
- Experience with Single Sign-On (SSO) technologies and integrations.
- Excellent troubleshooting skills for macOS and Windows environments.
- Familiarity with any cloud platforms.
- Solid understanding of user onboarding and offboarding processes.
- Experience with ticketing systems and providing high-quality user support.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A proactive and problem-solving mindset.
