Key responsibilities
- You will be responsible for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- You will drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products.
- You will develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
- You will partner closely with the sales and delivery teams to ensure smooth handoffs between teams.
- You will monitor our service performance and manage all escalations from customers.
- You will engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders.
- You will manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients.
- You will represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
- You will work with cross-functional leaders to ensure strategy and execution are aligned across the company.
Requirements
- 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
- An understanding of financial, banking, payments, and/or financial services industries.
- Familiarity with CRM (salesforce) or sales enablement tools is preferred.
- Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Account manager for Mandarin speaking clients. Proficiency in Mandarin is essential.
