Core Responsibilities
- Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
- Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
- Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
- Think creatively, work collaboratively, and do whatever it takes to get the job done.
What We Value
- Extraordinary judgment and composure in high-pressure situations.
- A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
- Proven track record of developing effective and collaborative relationships with customers.
- Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
- Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.
What We Require
- Ability to travel 25-75%, varies by location and team.
- 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.