Key Accountabilities
- Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization.
- Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.
- Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.
- Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation. Escalates any conflicting resource requirements that may affect delivery in a timely manner.
- Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
- Contribute to the refinement of the Rackspace Professional Services methodology.
- Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike. Ability to travel as required.
Project Management
- Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria.
- Works effectively and communicates strongly with remote teams.
- Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.
- Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources. Completes and adheres to RACI and holds people to account for their responsibilities.
- Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.
- Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed and executed.
- Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
- Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.
- Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders.
Pre-Sales Engagement
- Provides guidance for and assists with the creation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
- Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions
- Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
Expertise / Qualifications
- PMP/Prince2 (Practitioner) certification (minimum)
- Working knowledge/certification in one or more additional project management methodologies: PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP.
- Understanding of Agile mythologies and Principles
- 8+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP.
- Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology , Data centre strategy & operations, capacity, utilisation, performance backup, storage, disaster recovery, migration & consolidation, Applications Modernization, IT Service Management and Service Delivery.
- Should have relevant experience in managing Medium and large project / Program.
- Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.
- Excellent time management, communications, decision making, presentation, human relations and organization skills.
- Able to resolve problems in a timely manner.
- Ability to communicate technical information and ideas so others will understand.
- Excellent all round knowledge of cloud technologies, IT operations, project management operations.
- Ability to adapt to a rapidly changing environment.
- Adept at handling shifting priorities and ambiguity.
- Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc)
Experience
- (essential) 7+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting.
- (essential) 5+ years working on technology projects including one or more of the following:
- Virtualisation technologies / cloud platforms.
- Application / platform migration.
- Data / storage / network migration and/or management.
- (desired) previous experience of directly managing other PMs / technical resources.
