Who we are
- Shape a brighter financial future with us.
- Together with our members, we’re changing the way people think about and interact with personal finance.
What You'll Do
- Be the owner and driver of the Operations L&D program strategy end to end from development through execution - In partnership with senior cross-functional leadership, translate SoFi’s product and Member Experience strategies into a focused and dynamic portfolio of learning and development resources driven by data and front line insights
- Cultivate and empower a team of knowledge managers, instructional designers, and trainers—fostering collaboration, creativity, and continuous growth so they can produce best-in-class learning experiences that strengthen operational excellence across SoFi
- Own and maintain the Operational Learning Library from New Hire Training, Nesting/On the Job Training, and In Production using innovative instructional design and Knowledge Management to enable learning through a variety of channels
- Training methodologies will include classroom instruction, online learning and scenario practice, hands-on labs, peer-to-peer coaching, focus groups, instruction to senior leadership, and train-the-trainer sessions, among other methodologies
- Apply a data-focused approach and leveraging AI to continually improve SoFi’s learning and development programs, strategies, and standards
- Develop and strengthen SoFi’s culture of Continuous Learning. This includes a structured program pursuing development activities (for front line managers and individual contributors) and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills, and seeking feedback from others
- Drive scale and Member Experience by selecting (build and/or buy) a learning and content management system and related tools, and developing a robust plan to optimize and iterate upon the system
- Oversee all duties associated with developing and conducting training. This includes all pre-training prep work, administration of learning modules, schedules, and calendars, and maintaining participant records (e.g., test scores, evaluations, attendance, and completion records), among others areas
- Communicate progress, plans, and problems to senior management on training and program impact, areas of opportunity, and needed investments
- Partner closely with SoFi enterprise L&D for consistency and alignment across programs
- Be the owner and driver of the Operations L&D program strategy end to end from development through execution - In partnership with senior cross-functional leadership, translate SoFi’s product and Member Experience strategies into a focused and dynamic portfolio of learning and development resources driven by data and front line insights
- Cultivate and empower a team of knowledge managers, instructional designers, and trainers—fostering collaboration, creativity, and continuous growth so they can produce best-in-class learning experiences that strengthen operational excellence across SoFi
- Own and maintain the Operational Learning Library from New Hire Training, Nesting/On the Job Training, and In Production using innovative instructional design and Knowledge Management to enable learning through a variety of channels
- Training methodologies will include classroom instruction, online learning and scenario practice, hands-on labs, peer-to-peer coaching, focus groups, instruction to senior leadership, and train-the-trainer sessions, among other methodologies
- Apply a data-focused approach and leveraging AI to continually improve SoFi’s learning and development programs, strategies, and standards
- Develop and strengthen SoFi’s culture of Continuous Learning. This includes a structured program pursuing development activities (for front line managers and individual contributors) and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills, and seeking feedback from others
- Drive scale and Member Experience by selecting (build and/or buy) a learning and content management system and related tools, and developing a robust plan to optimize and iterate upon the system
- Oversee all duties associated with developing and conducting training. This includes all pre-training prep work, administration of learning modules, schedules, and calendars, and maintaining participant records (e.g., test scores, evaluations, attendance, and completion records), among others areas
- Communicate progress, plans, and problems to senior management on training and program impact, areas of opportunity, and needed investments
- Partner closely with SoFi enterprise L&D for consistency and alignment across programs
What You'll Need
- Bachelor’s degree in management, training, education, psychology or other related field, Master’s preferred
- Minimum of 10 years of training, development, or talent experience, including leadership experience in corporate training design, delivery and assessment
- Minimum 5 years of fintech or banking experience
- Minimum of 5 years of experience leading teams
- Experience delivering training in both a classroom setting and virtually/remotely
- Excellent interpersonal and executive presentation skills coupled with exceptional written and verbal communication
- Completed coursework in instructional design highly desired
- Excellent performance and demonstrated operations/call center curriculum development
- Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices
- Ability to analyze and interpret data and leverage those insights into training
- Ability to build exceptional, collaborative relationships within all levels of the organization inside and outside of L&D; show up as a positive culture carrier aligned with our SoFi values, driving inclusiveness and mentorship
- Strong organizational skills; history of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
- Bachelor’s degree in management, training, education, psychology or other related field, Master’s preferred
- Minimum of 10 years of training, development, or talent experience, including leadership experience in corporate training design, delivery and assessment
- Minimum 5 years of fintech or banking experience
- Minimum of 5 years of experience leading teams
- Experience delivering training in both a classroom setting and virtually/remotely
- Excellent interpersonal and executive presentation skills coupled with exceptional written and verbal communication
- Completed coursework in instructional design highly desired
- Excellent performance and demonstrated operations/call center curriculum development
- Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices
- Ability to analyze and interpret data and leverage those insights into training
- Ability to build exceptional, collaborative relationships within all levels of the organization inside and outside of L&D; show up as a positive culture carrier aligned with our SoFi values, driving inclusiveness and mentorship
- Strong organizational skills; history of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
