Bilingual Technical Customer Service Associate (German/ English)
United Kingdom - OxfordFull-TimeJuniorSupport / Customer Success
What You'll Do
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational and time management skills
- Professional telephone manners
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills (German, English)
- Ability to quickly understand client requirements and needs and articulate potential solutions
Nice to Have
- Private Health Insurance
