What You'll Do
- Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements
- Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts
- Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions
- Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services
- Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity."
Requirements
- Proven ability to successfully build and manage customer relationships, escalations, and consultant situations
- Recognized mentor with excellent communication and interpersonal skills
- Ability to source, assess, and attract candidates that fit within the Veeva culture
- 10+ years of work experience with consistent advancement and demonstrated growth
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $100,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
