What You’ll Do
- Support life sciences customers in the rapid configuration and implementation of Vault Safety.
- Execute workshops and lead customer discussions of the Vault Development Cloud.
- Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training.
- Gather customer functional and technical requirements to support business processes; translate requirements into system configuration.
- Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.
- Represent Safety Professional Services across multiple engagements and workstreams (e.g. solution design and configuration, data migration, systems integration, etc.).
- Ensure customer success from beginning to end of the engagement life cycle.
- Provide Argus / Aris data model expertise in migrating customers’ existing data into Vault safety.
Requirements
- 3+ years of life sciences industry experience, with the majority of time spent in the Drug Safety and Pharmacovigilance domain and experience in a consulting function.
- Knowledge of Drug Safety and Pharmacovigilance processes and regulations.
- Must have decent experience writing complex SQL queries on safety data sets.
- Should have worked on implementing safety systems like Aris / Argus / Emperica / Commonwealth / RxLogix / or any homegrown safety system
- Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
- Good to have experience building aggregate and analytical reports on safety data set.
- Strong English communication skills, both written and verbal.
- Must have worked in an individual contributor capacity in previous employment.
- Ability to act with speed to understand business requirements, create corresponding solution designs, and willingness to “roll up your sleeves” to design and deliver Vault Safety.
- Exposure to life sciences compliance and computer systems validation requirements.
- Ability to travel for about ~ 25% of the project time.
- Bachelor’s degree or equivalent required.
- Has the right attitude and mindset to work towards customer success.
Nice to Have
- Proven track record supporting high-impact global system implementation programs as a consultant, business or IT lead, and/or business sponsor.
- Direct experience with Argus and/or other drug safety applications
- Life science, computer science, or related degree
- SaaS/Cloud experience
- Experience in service delivery management and/or systems implementation
- Locality to major life sciences customer hub (Bangalore, IN; Hyderabad, IN)
Perks & Benefits
- Health Insurance fully covers the family, including Employee’s parents
- Work from anywhere culture which allows flexible work location
- Fitness benefits fully taken care by Veeva
