What You'll Do
- Help to keep up to date and implement new features within the Veeva Regulatory suite
- Work closely with customer business and IT staff to understand their requirements
- Think critically to help design the solution your customers request as well as the solution they have not requested but may need
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology for our customers switching from on-premises to SaaS solutions
Requirements
- Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Regulatory Affairs Management and an affinity for technology
- Experience in working in a Consulting or Customer facing role, managing customer expectations, difficult conversations, running presentations or demos, and guiding and leading your customer
- Excellent verbal and written communication skills in English
- At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or similar fields
- This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
Nice to Have
- Proficiency in additional European language(s)
- Experience in the Life Sciences Industry and familiarity with associated processes
- Experience working in regulatory affairs
Perks & Benefits
- Private medical insurance
- Health & wellness programs
- 1% charitable giving program
- Mentorship programs
Compensation
- 160,000 - 265,000 PLN
