What You'll Do
- Help to keep up to date and implement new features within the Veeva Safety suite
- Work closely with customer business and IT staff to understand their requirements
- Think critically to help design the solution your customers request as well as the solution they have not requested but may need
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology for our customers switching from on-premises to SaaS solutions
Requirements
- Knowledge and applicable work experience in the Life Sciences industry in the Drug Safety and/or Pharmacovigilance area
- Experience in working in a Consulting and/or Customer facing role
- Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
- Excellent verbal and written communication skills in English
- Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
- At least a Bachelor’s degree
Nice to Have
- Experience with configuring/supporting/implementing software solutions, ideally content management software
- SaaS/Cloud experience
- Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance
- Proficiency in additional European language(s)
Perks & Benefits
- Private medical insurance
- Health & wellness programs
- 1% charitable giving program
- Mentorship programs
