What You'll Do
- Provide timely and accurate information in response to incoming customer support requests via phone or email
- Process customer support requests (inquiries and change requests) according to established department policies and procedures
- Works closely with the operations team to resolve customer support requests
- Provides timely feedback to the operations team regarding service issues or customer concerns
- Partners with the operations and business development team to meet and exceed expectations for custom support
- Acquire new knowledge and enhance your skills
Requirements
- 2-year degree or equivalent experience
- More than one year of experience in a customer service role
- Superior organizational and communication skills
- Working knowledge of Microsoft Office
Nice to Have
- Zendesk
- Google Docs
