Veeva

Customer Success Manager - Safety

South Korea - SeoulFull-TimeManagerSupport / Customer Success

Skills

Problem solving

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What You’ll Do

Serve as a trusted advisor for a portfolio of key customers utilizing Veeva Safety solutions in Korea, building strong relationships with their application owners and strategic stakeholders.
Understand customer strategic objectives and challenges related to their safety operations and the use of Veeva Safety, ensuring their success and maximizing the value they derive from our solutions.
Proactively track and understand necessary feature enhancements related to Korean regulatory requirements for Safety, and collaborate closely with the Product Manager team to gather product feedback from customers in Korea.
Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals.
Act as the primary liaison between the customer and various Veeva teams (Account Partner, Product, Support, Services) to address customer needs and ensure a seamless experience.
Facilitate cross-customer connections within the Korean life sciences industry for collaboration opportunities and industry learning related to Safety.
Communicate effectively about product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences. This includes delivering product updates, demonstrating new features, and articulating the value proposition of Veeva Safety enhancements.
Lead Safety community for Veeva Safety customers including existing and potential. This community is to foster a vibrant, knowledgeable, and engaged group of safety professionals. It will serve as a collaborative space for Veeva Safety customers to share insights, engage in educational sessions, and discuss regulatory updates and technical challenges.

Requirements

5+ years of experience in the Life Sciences industry, with a strong understanding of drug development processes, particularly within Safety/Pharmacovigilance.
3+ years of experience in a customer-facing role (e.g., Customer Success, Professional Services, Product Management, or Consulting) working with enterprise software solutions.
Deep understanding of Korea pharmaceutical regulations (e.g., PMDA requirements) related to Safety/Pharmacovigilance.
Demonstrated ability to build and maintain strong relationships with key customer stakeholders.
Proven ability to drive customer adoption and value realization from complex software solutions.
Excellent written and verbal communication skills in both Korean and English. Ability to clearly articulate complex technical and business concepts to diverse audiences.
Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges.
Ability to collaborate effectively with internal teams (Product, Support, Sales, Services) to ensure customer success.
Ability to travel occasionally to customer sites within Korea as needed.

Nice to Have

Prior experience with Veeva Safety or other safety/pharmacovigilance systems such as Oracle Argus Safety, ArisGlobal LifeSphere Safety, and so on.
Experience working in Pharmacovigilance (PV) operations at a Contract Research Organization (CRO) or a pharmaceutical manufacturer.
Familiarity with the software development lifecycle and enterprise software implementation methodologies.