Director - QualityDocs Strategy
Massachusetts - BostonFull-TimeDirectorOther
What You'll Do
- Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
- Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
- Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
- Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
- Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
- Identify leading indicators based on industry segment that identify customers at risk
- Partner with post implementation teams and business consulting for pathways to securing improvement services work
Requirements
- 2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
- 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
- Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
- Ability to perform data analysis and develop KPI dashboards
- Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
- Ability to travel for customer meetings and presentations up to 20%
Nice to Have
- Experienced with developing business cases for change
- Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $125,000 - $300,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
