What You'll Do
- Own and drive the successful execution of complex, multi-functional Global R&D Vault implementations (Clinical, Regulatory, and Safety) at our strategic accounts, ensuring measurable business impact and financial excellence
- Forge and cement deep, trusted-advisor relationships with customer IT and business executives to define, secure buy-in for, and govern the long-term R&D transformation roadmaps
- Strategically lead and align all cross-functional Veeva teams—Sales, Product, Strategy, and Services—acting as the primary executive liaison to deliver unified, outcome-driven programs and unlock maximum value for the customer
- Champion the growth trajectory of the account by crafting, negotiating, and leading services contracts and implementation proposals that expand customer value and product adoption
- Act as the ultimate program governance leader by proactively anticipating risks, resolving complex internal and external challenges (the first line of escalation), and inspiring excellence across diverse project teams
- Ensure long-term success and continuity by overseeing smooth transitions from implementation into post-deployment operations and ongoing customer enablement teams
- Communicate proactively and with executive clarity, ensuring all stakeholders at all levels are fully aligned, informed, and motivated to achieve world-class results
Requirements
- Extensive program leadership experience (7+ years) delivering enterprise-scale R&D or GxP technology programs in Pharma (Clinical, Regulatory, or Safety)
- Deep understanding of Pharmaceutical R&D functions such as Clinical Operations, Regulatory Affairs, Safety, Quality, or Manufacturing
- Proven consulting expertise supporting enterprise pharma clients across multiple business domains
- Demonstrated success leading global teams to deliver complex, multi-system implementations with measurable impact
- Strategic thinker with experience defining technology roadmaps that modernize operations and enable transformation
- Executive communicator capable of influencing decisions and building alignment across diverse stakeholder groups
- Resilient problem solver who thrives in ambiguity, negotiates with confidence, and drives accountability without authority
- Collaborative leader skilled in orchestrating multiple internal and external teams while maintaining high delivery cadence
- Based in the EU or UK and able to travel up to 25% of the time
Nice to Have
- Direct experience leading a Veeva Vault implementation (e.g., Clinical, RIM, Quality, Safety)
- Previous experience with large-scale Software as a Service (SaaS) implementations in the highly regulated GxP environment
