What You'll Do
- Program Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
- Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties
- Oversee customer release management programs including resource planning, release tracking, and forecasting
- Support with the analysis of customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer
Requirements
- 8+ years of experience in IT Project Management
- Proven program management track record leading implementation and/or post implementation teams, whilst still have a good understanding of technical knowledge
- Proven ability to work both independently and in teams in a dynamic, fast-moving environment
- Ability to quickly understand business requirements and design creative solutions
- Excellent verbal and written communication skills – our company language is English
- Project Management Certification or equivalent relevant experience
Nice to Have
- Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Monday.com, Google Docs, SharePoint, Smartsheet
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
