What You’ll Do
- Help to keep up to date and configure new features within the Veeva Vault suite
- Work closely with customers' business and IT to understand their requirements
- Guide customers in adopting Vault and industry best practices
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, security, fields, page layouts, and notifications
- Ad-hoc training to educate the customer administration team and enable customers to manage administration needs internally
- System administration and Tier ⅔ troubleshooting and how to’s
- Support for customer Vault migration and proactively involved in the migration projects
Requirements
- Excellent verbal and written communication skills in English
- Proven ability to work remotely and independently in support of multiple customers
- 2-8 yrs working experience with configuring, supporting, and implementing software solutions
- 1+ yrs customer-facing experience and manage customer expectations
- At least a Bachelor’s degree or equivalent relevant experience
- Authorized to be employed in Singapore. Veeva does not anticipate providing sponsorship for employment visa status
Nice to Have
- Veeva CRM experience
- Knowledge and applicable work experience in the Pharmaceutical and Life Sciences
- Fluency in Mandarin, to enhance the collaboration with the team based in China
