What You'll Do
- As a Managed Services Consultant, you will ensure the seamless operation and optimization of the Veeva China CRM platform by focusing on three core areas:
- System Consulting & Client Partnership:
- Act as a trusted technical consultant for post-implementation system administration and support
- Communicate with China customers to gather and analyze requirements
- Interact with Veeva teams (Support, CSM, PMs) on customers’ behalf to drive resolution and improvements
- Provide best practice sharing and technical feature education to customers
- System Administration & Execution:
- Provide Tier 2/3 Incident Troubleshooting and timely resolution
- Manage and execute the customer-internal System Releases Cycle
- Design and enable new product features based on customer needs
- Perform environment management and execute Customer Change Requests (CR)
- Handle system maintenance, including user, security, territory, and role hierarchy setup
- Maintain data imports and exports
- Team Improvement:
- Grow the capabilities of the team, develop best practices, and create accelerators
- Be willing to “wear any hat” necessary to make the customer successful
Requirements
- We are looking for a candidate with a strong technical foundation, an analytical mindset, and excellent stakeholder management skills
- At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree
- Strong technical background with a minimum of 5+ years of experience in Python and MySQL
- Good understanding of software architecture and data models
- Excellent communication skills—ability to deliver formal presentations in workshops and collaborate effectively with diverse stakeholders to ensure high-degree of satisfaction
- Smart, eager to learn new things, and the ability to work independently in a fast-moving environment
- Proven ability to work under pressure, always committing to the work assigned, and maintaining high accountability
- Exceptional ability to juggle and prioritize multiple tasks and requests effectively
Nice to Have
- Prior experience in customer service, consulting, business analysis (BA), or project management (PM)
- Direct product knowledge of Veeva China CRM (China SFA)
- Knowledge and applicable work experience in the Pharmaceutical and Life Sciences
