What You'll Do
- Provide post-implementation System Consulting and Administration
- Communicate with China customers, gathering and analyzing requirements
- Support the customer-internal System Releases Cycle, including:
- Customer engagement for the new requirements
- Design and enable new product features
- Tier 2/3 Incident Trouble shooting o Environment Management
- Execute Customer Change Request
- Data imports and exports maintenance
- Adding/deleting/changing users, setting up security, changing territory and role hierarchy
- Build KPI reports based on customers’ requirement o User training / feature education
- Best practice sharing
- Willingness to “wear any hat” necessary to make the Customer successful
- Interact with Veeva Product Support on customer’s behalf
- Grow the capabilities of the team, develop best practices and accelerators
Requirements
- At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree
- Strong Technical background, 8+ years of experience in Python and MySQL.
- Good understanding of software architect, data model, familiar with SQL
- Smart and eager to learn new things, ability to work independently in a fast-moving environment
- Ability to work under big pressure, always commit to the work assigned to him/her
- Excellent communication skills – ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
- Fluent English language proficiency in both verbal and written English
- Ability to juggle and prioritize
Nice to Have
- Wechat client development experience
- Customer service or consulting experience
- Experience of Project Management, Solution Architect, or Solution Consulting, etc.
- Veeva CRM experience/knowledge
