What You'll Do
- Provide consulting on best practices and overall solutions based on requirements
- Develop, leverage, and maintain expertise in our Vault platform and CRM product
- Develop a trusted advisor relationship with Veeva stakeholders and the customer
- Partner with key stakeholders to translate requirements into solutions
- Build, test, and deploy changes to live environments
- Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
- Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
- Educate customers on product and platform releases as well as industry best practices for operational success
- Facilitate building a team culture that is a continuously growing and collaborative team environment
Requirements
- 3+ years of experience in software configuration and aadministration for CRM or Healthcare/Life-Sciences Enterprise Software
- Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
- Ability to autonomously deliver professional services in a remote capacity supporting multiple clients
Nice to Have
- Customer service or consulting experience with multiple client responsibility
- Veeva CRM experience/knowledge
- Veeva Vault platform experience/knowledge
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $70,000 - $140,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
