What You'll Do
- Lead and develop the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee success and engagement
- Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
- Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of Veeva products and services
- Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
- Build and nurture a strong internal network across Veeva’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
- Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained success
- Champion problem resolution, acting as the primary escalation point for complex after golive issues and ensuring successful outcomes for our customers
Requirements
- Native Japanese and proficient English skills – both verbal and written
- Ability to articulate messages to a business and technical audience
- Proven ability of independent and strategic thinking beyond boundaries
- Proven track record of hiring, training and developing consulting teams of minimum 10 members
- Direct experience selling and managing implementation or post-implementation programs for enterprise software
Nice to Have
- SaaS / Cloud implementation expertise
- Previous P&L responsibility
- Experience with CRM, MDM platforms, Content Management Platforms
- Experience in the Life Science industry
