What You'll Do
- Support the software implementation of Veeva Quality solutions through the assessment and review of new features
- Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success
- Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions
- Lead solutioning with configuration and manage the configuration of all solutions
- Ensure customer success at all stages of the implementation and beyond
- Mentor and develop team members in domain expertise, customer management, and best practices
Requirements
- 7+ years of experience implementing LIMS systems
- Technical aptitude to comprehend and translate business requirements and create corresponding solutions
- Proven expertise in customer leadership and fostering a collaborative team environment
- Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
- Travel for key customer engagements and internal meetings up to 50% with typical travel around 25%
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $80,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
