What You’ll Do
- Lead life science customers in the rapid configuration and implementation of Veeva’s Vault Development Cloud to support data and content management needs in Safety area.
- Manage task during the lifecycle of an implementation focusing on workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
- Collaborate with our customers and team members through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality.
- Co-work with our project manager who manages communication, risks, and project reporting between the project team, customer, and internal stakeholders.
- Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
- Ensure customer success from beginning to end of the engagement life cycle.
Requirements
- Experience in the Life Sciences space with knowledge of document and data collection and storage.
- Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
- Experience delivering or developing workshop material, training, or requirements-gathering sessions with business and system stakeholders.
- Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Veeva Vault solution.
- Ability to travel in domestic and international
- Fluent in English and Japanese
Nice to Have
- Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, PhlexEView, WingSpan eTMF,, Veeva Vault, NextDocs, Documentum, SharePoint, other Life science industry technologies
- Life science, computer science, or related degree
- SaaS/Cloud experience including knowledge of systems validation
- Experience in services delivery management and/or systems implementation, project management
Perks & Benefits
- Health & wellness programs
