What You'll Do
- Lead life sciences customers in the rapid configuration of Vault Safety
- Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
- Primary contact for customer liaising, managing communication between the project team, customer, and internal stakeholders
- Analyze customer requirements and support solution design and architecture of Vault Safety
- Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
- Work with customers and contribute to system design workstreams (e.g,: requirements gathering, configuration, validation, migration, integration, training)
- Troubleshoot issues and perform configuration changes in the system
- Define the customer’s business deployment plans, key performance indicators, and post-live governance
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology for our customers switching from on-premise to SaaS solutions.
- Mentor project team members and junior consultants
Requirements
- 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
- Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions
- In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations
- Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, IT lead, and/or business sponsor
- Influential experience in leading teams through hard decisions and negotiating compromises
- Experience in working in a consulting and/or customer-facing role
- Proven ability to manage diverse customers and /or stakeholders
- Ability to quickly understand customer requirements and create corresponding solution designs
- Self-starter and motivated individual with the proven ability to work independently in a fast-paced environment, comprehending and translating business requirements and creating corresponding solutions designs
- Ability to thrive in an ambiguous / start-up environment as the business develops and scales
- University degree or equivalent relevant experience
- Excellent verbal and written communication skills in English
Nice to Have
- SaaS/Cloud experience
- Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance
- Knowledge of Software Validation processes and requirements
- Project management experience
- Execution experience with Agile methodology and/or ACP Certification
- Experience in service delivery management and/or systems implementation
- Proficiency in additional European language(s)
Perks & Benefits
- Private medical insurance
- Health & wellness programs
- 1% charitable giving program
- Mentorship programs
