What You’ll Do
- Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services
- Partners with Services Engagement management team to ensure correct offerings and customer success
- Onboard and enable resources to drive success on the MedTech projects
- Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects
- Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
- Support and coach. Find and create billable work to drive productivity
- Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer
- Cultivate trusted relationships with customers that drives high value services
- Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 10+ years of experience in Enterprise Software Implementation
- 2+ years of people management experience
- Proven track record of managing large complex systems projects and teams
- Expertise in enterprise software with deep understanding in system integration to drive product implementation
- Operational excellence in leading Services including utilization and resource management
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $80,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
