What You'll Do
- Identify customer’s challenges and objectives and demonstrate solutions that address these requirements and bring business value to the organization
- Communicate product knowledge and industry expertise to customers
- Support the sales team throughout the sales cycle for all product- and technology-related inquiries
- Assist the sales support team to prepare compelling, professional content for RFP (Request for Proposal) and RFI (Request for Information) responses for prospective clients
- Support marketing initiatives (Website, collaterals, webinar, tradeshow, or others) and represent the company at key events, including public speaking and presentations
- Support product localization by checking product labels in Japanese and/or testing if needed and feedback to global product team
Requirements
- You will ideally have 7+ years working for a SaaS Enterprise Software company, in a Solution Consulting or equivalent position (Pre-sales/Sales Engineering), but this could also be in a related role such as Professional Services, Product Management, or Consultancy
- You may have experience in or working with Quality Management functions at Fast Moving Consumer Goods/Food & Beverage companies or Life Science industry, so you’re able to understand the complex business processes that our customers operate
- The ability to communicate clearly with clients and prospects is a must – particularly in the area of solution functionality. Also critical is the ability to be self-reliant, and to be able to work remotely or in a hybrid mode, often with minimal input from others in the team, and be able to manage and prioritize complex tasks across a number of customers and prospects
- You may be asked to assist our Services team with putting together a comprehensive project proposal including estimates, methodology, and best practices, so some experience in this area would be a plus
- This role will primarily be responsible for customers and prospects in Japan hence you should be highly proficient in spoken and written Japanese. Spoken and written English would be highly desirable
Nice to Have
- Direct hands-on product experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, SAP QM and other quality information management or life science content management systems
- Some understanding of global quality processes and requirements, compliance considerations and processes for Quality process and content management, Consumer Products/FMCG/Food & Beverage/Chemical and/or computer systems validation
- Experience working with large, multi-national customers in Asia
- Customer-facing consulting or project experience
Perks & Benefits
- Paid maternity and paternity leave
- Work from home benefits
- Health and wellness programs
- Non-profit donations/gifting
- Flexible PTO
