What You'll Do
- Manage and grow a team of Consultants focusing on Managed Services work on the Veeva platform (Vault); for both small and large global accounts (Pharmaceutical and Biotech).
- Lead your team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success.
- Own the hiring process for consultants in Poland and Hungary, ensuring a pipeline of high-caliber talent.
- Coordinate communication between implementation teams and Managed Services to ensure smooth transitions and consistent operational delivery.
- Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point.
- Work with new and existing customers to expand contract offerings and strengthen long-term service value.
Requirements
- 2+ years of experience in a Leadership role
- 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role
- Proven hiring professional with demonstrated success attracting and selecting strong technical talent.
- Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success.
- Adaptable contributor who performs effectively both independently and within cross-functional, fast-paced environments.
- Analytical problem-solver with strong critical thinking and decision-making abilities.
- Clear and confident communicator with excellent written and verbal English skills.
- Bachelor’s degree or equivalent practical experience.
- Legal authorization to work in Poland or Hungary.
- Ability to work from the Budapest office in Hungary twice per quarter and to travel periodically for customer or team meetings.
Nice to Have
- Experience in Life Sciences environments, particularly with cloud or SaaS solutions.
- Knowledge of Managed Services, cloud operations, or post-implementation support models.
- Familiarity with Veeva Vault or other enterprise cloud platforms (eg. CRM or ERP)
Perks & Benefits
- Veeva Charitable Giving Program
- Mobile and/or internet contribution
- Medical Insurance
- Glasses and Fitness reimbursements
- Healthy Meals
- Additional annual leave over the end of year (Veeva Break)
Compensation
- 240,000 - 380,000 PLN
