Technical Customer Service Associate - Bilingual (English and Spanish)
Ohio - ColumbusFull-TimeJuniorSupport / Customer Success
What You’ll Do
- Advise end users on best practices when using Veeva’s content management software
- Identify and resolve client issues associated with Veeva’s content management software
- Build strong professional relationships with all users of Veeva’s content management software
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational and time management skills
- Professional telephone manner
- Ability to quickly learn and communicate technical information
- Demonstrated competence in standard computer packages (Word, Excel, Power Point)
- Proficiency in Spanish
- Excellent verbal and written communication skills in English and Spanish
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $40,000 - $60,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
