Responsibilities
- Manage day-to-day benefits administration by responding to employee support requests through Jira with accurate, timely, and empathetic guidance
- Help new hires understand, navigate, and fully utilize their benefits throughout the employee lifecycle
- Serve as a liaison between internal HRIS teams, benefits administration systems, vendors, and carriers
- Partner with benefits vendors and carriers on new implementations, plan setup, and annual renewals
- Implement, maintain, and renew EDI files with insurance carriers and vendors
- Review, analyze, and resolve weekly carrier file discrepancy reports
- Audit and generate carrier invoices and coordinate timely payment
- Support employee claim issues by working with carriers, vendors, and internal partners
- Coordinate COBRA-related activities, including vendor data exchange and subsidy payments
- Review and complete benefits-related compliance checklist tasks
- Perform ad hoc system configuration changes such as benefit class updates, location changes, and eligibility adjustments
- Contribute ideas to improve benefit program “stickiness,” including exploring supplemental and non-traditional benefits that support retention and engagement
- Learn and support benefit programs across multiple geographies, including the US, UK, Puerto Rico, and international benefits
Requirements
- 2-4 years of experience in benefits administration, HR operations, or total rewards
- Demonstrated success administering employee benefit programs across multiple carriers and vendors
- Demonstrated experience working with benefits administration systems and HRIS platforms, including file feeds and integrations
- Proven ability to audit and reconcile enrollment data at a detailed level and resolve discrepancies proactively
- Strong knowledge of employee benefits including medical, dental, vision, and COBRA
- Ability to support employees with empathy and clarity while maintaining appropriate scope and boundaries
- Exceptional attention to detail and accuracy in managing employee data and benefits records
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Effective written and verbal communication skills for employee-facing and vendor-facing interactions
- Bachelor’s degree in Human Resources, Business Administration, or a related field
Preferred Qualifications
- Experience working with benefits brokers or vendors such as Sequoia or similar partners
- Familiarity with benefits compliance requirements including ACA
- Experience supporting benefits programs across multiple countries or regions
- Experience contributing to benefits program design or enhancements beyond core medical, dental, and vision offerings
- Experience in a high-growth or scaling organization
