IT Support Engineer
Noida, IndiaFull-TimeMid-levelSupport / Customer Success
Skills
Overview
- The IT Support Engineer will be responsible for supporting employees in India and all other Weloclize locations in accordance with global IT team practices, standards and policy.
Job Description
- •Provide professional IT support and timely resolution through the Zendesk ticketing system.
- •Provide in depth desktop and OS support (Windows and MacOS).
- •Laptop provisioning (purchasing, replacements, warranty repairs, returns).
- •Provide user support across company enterprise systems including Microsoft 365, Entra and Exchange Online.
- •User and endpoint management through Microsoft 365, AutoPilot, InTune, Entra and Endpoint Manager admin centers.
- •Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.
- •All other aspects of IT support such as hardware/software purchasing and management, inventory, and asset tracking.
Education
- •Bachelor’s degree, or equivalent work experience, preferably in Computer Science or IT/IS.
- •IT certifications an advantage.
Experience
- •Minimum 3 years hands on experience working in a similar IT support role.
- •Demonstrable PowerShell scripting, Power Apps, Logic Apps and/or other automation experience highly desirable.
- •Understanding of fundamental network technologies and protocols (DHCP, DNS, VPN, NAT, etc.).
- •User management and support experience with major cloud providers such as Entra, Microsoft 365, Citrix ShareFile, Okta, and Zendesk an advantage.
- •Extensive desktop and hardware support experience (Windows and Mac).
- Additional Job Details:
- Key Competencies
- •The ability to work effectively with a remote IT team, proactively communicating and building strong professional relationships.
- •The desire and ability to deal with everyone in a professional, timely and efficient manner.
- •Strong work organization, prioritization, and time management skills.
- •Methodical troubleshooting and problem-solving skills.
- •Ability to prioritize tasks and balance the needs of local and remote users.
- Job Reference: #LI-JC1
