Responsibilities
- Prepares quotes and calculates turnaround times for clients (administrative management).
- Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
- Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
- Detects new sales opportunities bringing add-on business and retaining existing accounts.
- Discusses and plans sales strategies for existing clients with the Business Developers.
- Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
- Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
- Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
- Communicating project information to necessary parties in a clear, concise and professional manner.
- Conveying specific client requests effectively to Project managers.
- Finance governance: Responsible of registering the correct information from clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule.
Skills and Knowledge
- Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
- Desirable: Knowledge of other language
- Essential: Total Command of Microsoft Office.
Education and Experience
- Education:
- Essential: Middle or higher-level vocational training in administration or university degree.
- Desirable: Master's Degree.
- Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.
