Localization Vendor Project Manager
Hyderabad, IndiaFull-TimeManagerProduct / Project
Job Description
- The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals.
Responsibilities
- - Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations.
- - Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation.
- - Collaborate with project managers, testers and producers to keep testing schedules on track.
- - Establish and maintain a reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups.
- - Receive new candidates from recruiters and make decisions to invite them for a tryout or present them to the client.
- - Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility.
- - Manage onboarding procedures for new testers/reviewers.
- - Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work
- - Compile and maintain training materials and operating guidelines.
- - Respond to testers’/reviewers’ scheduling requests and other needs or issues.
- - Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues.
- - Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems, and discussing areas of improvement.
- - Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness.
- - Devise plans of action that engage multiple stakeholders to achieve desired results
- Schedule team meetings as needed.
- - Promote team-building activities during and after work hours.
- - Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning.
- - Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training.
- - Assist project managers and producers on various tasks.
- - Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations).
Skills
- - Natural leader who easily gains respect from and motivates team members
- - Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting
- - Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
- - People management experience
- - Excellent command of written and spoken English
- - High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
- - Genuine team player who puts team first
- - High level of responsibility, ownership and accountability
- - Conflict management and mediation skills
- - Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
- - Ability to address groups of 10-100
- - Ability to think strategically
- - Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
- - Keen sense of judgment when prioritizing tasks and managing delivery of communications
- - Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
- - Experience providing trainings to people individually and in groups, in technical and other skills
- - Ability to present complex tasks in a simple and clear manner
- - 2+ years experience in the QA, localization or globalization industry
- - In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
- - Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience
Pluses
- - Project management experience and/or training
- - Multilingual
- - Knowledge of basic HTML and Unicode
- - Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
- - Experience writing and editing QA plans
- - Familiarity with photo editing and desktop publishing
- - Training in conflict resolution or mediation
