Responsibilities
- IT Infrastructure Setup and Management
- Design, install, and configure the IT infrastructure in the Thailand Petfood factory, focusing on servers and networks. This includes setting up local area networks (LANs), wide - area networks (WANs), and server - based systems such as file servers, email servers, and application servers.
- Regularly maintain and update the IT infrastructure to ensure its stable operation and compatibility with the factory's growing business needs.
- Daily Helpdesk Support
- Offer daily helpdesk support to factory employees. Troubleshoot hardware and software issues, including desktop computers, laptops, and related peripherals.
- Respond promptly to user requests and resolve problems within the defined service - level agreements.
- Document all support requests and solutions for future reference and knowledge sharing.
- Centralized Systems Support
- Provide first - level support for centralized systems. Act as the main contact bridge between local users in the Thailand factory and the IT team in the Shenzhen head office.
- Communicate user requirements, feedback, and system issues to the IT team in China. Participate in the testing and implementation of system upgrades and new features.
- Software Management and Distribution
- Install, update, and manage office software, including office suites (Word, Excel, PowerPoint, etc.) and professional software (CAD, Photoshop, etc.). Ensure software compliance and distribute software to employees as needed.
- Manage software licenses and ensure proper usage within the factory.
- Datacenter Operation, Monitoring, and Maintenance
- Operate, monitor, and maintain the factory's datacenter (server room). Ensure the optimal operation of servers, storage devices, and environmental control systems.
- Regularly check server performance, storage capacity, and power consumption. Implement preventive maintenance measures to avoid system failures.
Qualification
- A bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 3 - 5 years of experience in IT infrastructure setup, maintenance, and helpdesk support, with a focus on servers and networks.
- Experience in a manufacturing or factory environment is preferred.
- In - depth knowledge of network protocols such as SSH, SNMP, Telnet, LDAP, etc.
- Proficiency in H3C or Fortinet devices, and the ability to assist senior engineers in performing basic equipment troubleshooting.
- Familiarity with server operating systems such as Windows Server and Linux.
- Certifications (Preferred)
- Microsoft and Cisco related certificates, such as MCSE, CCNA, are considered an advantage for this position.
