Roles & Responsibilities
- Customer Relationship Management- Build and maintain strong relationships with buyers, understanding their needs and preferences. Collaborate with them to develop strategies that align with our business goals.
- Sales Performance - Take ownership of key sales measures and targets, striving to achieve and exceed them. Continuously analyse sales data and market trends to identify growth opportunities and develop action plans.
- Cross-Functional Collaboration - Work closely with the teams to implement customer category strategies effectively. Ensure the execution of best-in-class 4P (product, price, place, and promotion) strategies.
- Customer Service Excellence - Collaborate with Demand Planning to ensure exceptional customer service levels. Proactively address any potential issues and work towards exceeding customer expectation
- Category Management - Partner with the team to implement category plans and trade business plans to ensuring the success of category initiatives.
- Promotional Strategy - Implement and execute promotional strategies in collaboration with customers. Effectively manage trade budgets, optimize product range and space allocation to maximize sales opportunities.
- Negotiations and Trading Terms - Manage customer negotiations aligned with ZURU’s commercial strategy. Drive favourable terms while maintaining strong relationships with customers.
- Continuous Improvement- Identify opportunities for efficiency, profitability, and overall improvement in category management. Proactively seek innovative solutions to enhance processes and drive business success.
Skills & Experience
- Proven track record in national account management, with a focus on achieving sales targets and building customer relationships.
- Strong understanding of the 4P framework and experience in executing category strategies.
- Excellent negotiation skills with the ability to drive mutually beneficial agreements.
- Analytical mindset with proficiency in analysing sales data and market trends.
- Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and customers.
- Detail-oriented with strong organizational and time management skills.
- Self-motivated and results-driven, with the ability to work independently and manage multiple priorities.
- Experience in category management or shopper marketing is desirable
