The Opportunity
- Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.
- Responding to all customer inquiries via live chat (Todio), email, and other communication channels.
- Providing accurate information about our products, policies, and services.
- Addressing customer concerns, resolving issues, and ensuring that our customers feel satisfied and valued.
- Troubleshoot our customers' orders via Shopify, Click Ship, and Loop.
- Collaborating closely with internal team members to ensure consistency and to address any escalated issues or special requests.
- Sharing insights and feedback with the internal team to continuously improve our customer experience.
What You Bring to the Table
- You have experience in a customer service or customer facing role within a DTC or e-commerce customer service environment.
- You have strong communication skills and can resolve or de-escalate challenging customer issues.
- You have familiarity with live chat platforms and customer service software. We use Tidio (live chat) for our live chat.
- You have familiarity with ecommerce tools such as Shopify, Click Ship, and Loop.
- You’re a collaborative team player who can brainstorm with others.
- You’re flexible and can adapt to changing priorities on the go.
- You have a natural ability to remain patient, positive, and professional in all customer interactions.
The recruitment process
- Phone screen with Erica, Talent Advisor from Bloom
- Video Interview with Stephanie, VP Operations
- Take home assignment
- Final video interview with Stephanie & Zeveren, Customer Experience Representative
- Reference checks
- Offer
Location & Working Hours
- We are looking for someone located in the Eastern Time Zone to join our remote team with a working schedule from Wednesday - Sunday from 12:00pm-8:00pm ET.
