What You'll Do:
- Serve as a Associate Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement.
- Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations.
- Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support.
- Manage escalations and work with project managers to meet project timelines and quality standards.
- Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.
What You Will Bring to Coupa:
- Self-starter with experience at scale, focused on the value of technical services in delivering customer success.
- 2+ years of experience in integration technologies for customer success in Procurement/AP Automation
- Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, NetSuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP.
- Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge.
