Agent Management Analyst (R-18876)
Center Valley - Pennsylvania - United StatesFull-TimeMid-levelAnalyst
Key Responsibilities:
- Own the end‑to‑end lifecycle of agents, including intake, development, deployment, maintenance, and retirement. Maintain centralized inventory and enforce publishing, versioning, and decommissioning controls.
- Coordinate agent validation and quality assurance activities, including safety, security, and functional testing. Ensure agents meet defined quality and readiness standards prior to enterprise rollout.
- Enforce governance and compliance requirements by applying sensitivity labels data loss prevention policies, audit logging, and access controls.
- Ensure all agents adhere to enterprise security, privacy, and regulatory standards.
- Review, approve, and monitor agent integrations and connector usage.
- Partner with internal teams to ensure integrations are secure, compliant, and aligned with enterprise architecture standards.
- Maintain documentation for agent processes including intake criteria, testing requirements, approval workflows and release practices.
- Identify risks or issues affecting agent readiness and coordinate remediation by partnering with relevant stakeholders.
- Recommend process improvements to enhance agent quality, strengthen governance controls and increase operational efficiency.
Essential Skills:
- Bachelor’s Degree in Technology, Computer Science, Information Security, or related discipline.
- Understanding of lifecycle management, governance practices and quality assurance principles.
- Familiarity with Microsoft Copilot Studio, Azure usage insights, and Microsoft 365 security controls.
- Experience in applying data loss prevention policies, sensitivity labels, and audit requirements.
- Ability to review integrations and connector usage for security, compliance and proper configuration.
- Experience with platform performance optimization and troubleshooting.
- Excellent analytical and problem-solving skills, with the ability to think critically and strategically.
- Strong communication and collaboration skills with the ability to work effectively across functions and present ideas and recommendations clearly.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office Suite skills
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
