Senior Resource Management & Staffing Lead
RemoteFull-TimeLeadOther
Responsibilities:
- Staffing & Resource Management
- Own the full lifecycle of global staffing requests across all active and upcoming client engagements.
- Partner closely with Sales, Pre-Sales, and Delivery Leadership to understand project scope, timing, skill requirements, and client priorities.
- Match consultants to project roles based on skills, experience, availability, regionalities, utilization targets, and career development goals.
- Actively manage and optimize the bench, identifying short-term deployment opportunities and longer-term skill or capacity gaps.
- Align with Practice Leads to define common profiles for hiring consistency, as well as a clear definition of levels globally.
- Demand Forecasting & Capacity Planning
- Maintain an accurate, forward-looking view of demand relative to available capacity.
- Translate pipeline and delivery forecasts into actionable staffing plans.
- Provide clear, data-backed recommendations on hiring needs, timing, and required skill profiles.
- Proactively rotate bench talent across the portfolio based on pipeline and future opportunity trends to align with business direction and reduce time-to-fill for resource requisitions.
- Talent Acquisition Partnership
- When internal supply does not meet demand, collaborate with Talent Acquisition to address both ongoing pipeline needs and one-off hiring requirements by:
- Opening new requisitions
- Defining role requirements, priorities, and success profiles
- Aligning on timing, urgency, and pipeline approach (e.g., continuous vs. role-specific hiring)Serve as a key input into hiring decisions by grounding reqs in real client and delivery needs.
- Process, Systems & Reporting
- Design, improve, and operate scalable staffing and resource management processes, gaining alignment with key stakeholders.
- Lead staffing cadences (e.g., weekly staffing meetings) and ensure clear communication across stakeholders.
- Maintain and evolve skills inventories and resource data to support informed staffing decisions, while proactively identifying and influencing cross-department process improvements that enhance staffing accuracy, efficiency, and forward visibility.
- Produce reporting and insights on utilization, capacity, staffing gaps, and trends for leadership.
- Partner with Operations to enhance and optimize systems, including Certinia, Salesforce, and related tooling.
- Strategic Support
- Support mid- and long-term workforce planning aligned to Egen’s growth strategy.
- Help leadership make informed decisions around utilization targets, team growth, and service line investment.
Skills & Experience:
- 7+ years of experience in professional services operations, with at least 5 years in resource management, staffing, or workforce planning within an IT/consulting environment.
- Willingness to roll up sleeves and operate in a hands-on, execution-focused role.
- Experience with Professional Services Automation (PSA) and related operational systems; experience with Certinia and Salesforce preferred.
- Proven experience managing technical staffing across multiple concurrent, global engagements with competing priorities.
- Strong understanding of consulting delivery models, utilization, and capacity planning.
- Highly data-driven; possesses a strong understanding of data structures and data relationships, and is comfortable using metrics, dashboards, summarized/aggregated data, data queries, and GenAI tools to autonomously solve simple to moderately complex problems and inform decisions.
- Familiarity with modern technology consulting skillsets (e.g., cloud, data, engineering, platforms, GenAI / ML / Data).
- Excellent communication and stakeholder management skills.Exceptionally organized, proactive, and comfortable operating with ambiguity.
