Essential Job Duties & Responsibilities:
- Representing GoodLeap as a subject matter expert during a series of calls to customers
- Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
- Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
- Update GoodLeap systems to ensure each interaction with a customer is well documented
- Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
- Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
- Complete other tasks as deemed appropriate by manager.
Required Skills, Knowledge & Abilities:
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Embraces change and is flexible to the needs of the business and team
- Ability to accept and apply coaching and feedback from leadership.
- Proven track record of reliability and a strong work ethic is a must.
