IT Support Specialist, Tier II
Roseville, CA - HQFull-TimeMid-levelSupport / Customer Success
Skills
Essential Job Duties & Responsibilities:
- Provide assistance for items escalated to level 2 help desk support.
- Answer staff questions about all company-supported hardware and software.
- Provide creative solutions for difficult, complex ongoing problems.
- Document problems, resolutions, and activities for future reference.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Recommend improvements to IT operations and processes.
- Apply knowledge of enterprise-level, IT best practices.
- Automate to improve quality and reduce overhead.
- Provide technical training and new hire orientations as required.
- Participate in projects, tasks, and responsibilities including emergencies.
- Perform hardware and software installations.
- Maintain inventory by placing orders and tracking hardware and software.
- "Own" IT by having pride in your high-quality work.
- Display absolute integrity and discretion in performing support responsibilities.
- Other duties as assigned.
Required Skills, Knowledge & Abilities:
- Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
- Solid knowledge of general office software: Windows 10, 11, MS Office, etc.
- Knowledge of company-supported applications such as Office 365, Exchange, Active Directory, DNS, and virtual machines.
- Experience with desktop hardware, software applications, operating systems, and LAN connectivity.
- Experience with Office 365 integration is a plus!
- Ability to learn and support new software.
- Microsoft certifications are desired, but not required.
- 3-5 years of professional experience.
