Salesforce Administrator
Roseville, CA - HQFull-TimeMid-levelOther
Essential Job Duties and Responsibilities
- Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
- Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
- Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
- Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
- Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed
Required Skills, Knowledge and Abilities
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
- Ability to coordinate work with geographically dispersed project team – Zoom/Slack/Email connectivity & presence balanced with the ability to get things done is required
- Minimum 2-3 years of experience as a Salesforce.com administrator
- Salesforce.com Admin (ADM201 and ADM211) certifications recommended
- Sales Cloud, Service Cloud certifications preferred
- Working knowledge of Salesforce standard functionality including user management, security settings, reports, dashboards, and page layouts
- Ability to create and modify basic formula fields, workflow rules, and process builder flows
- Strong troubleshooting skills with ability to diagnose and resolve common user issues
- Comfort learning new features and helping users adopt platform capabilities
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- Previous experience working in a SCRUM or agile environment preferred
