Policy Manager
New York, New YorkFull-TimeManagerOther
Responsibilities
- Write, revise, and maintain source-of-truth documentation, including policy guidance and FAQ documents.
- Project manage the Policy team’s priorities to drive clarity on complex or novel policy issues.
- Monitor enforcement trends and decision quality, partnering with Moderation teams to identify policy ambiguity, escalate issues, and refine policy guidance accordingly.
- Track and report on policy implementation through data dashboards and structured project updates, including the status of policy initiatives (e.g., policy audits, AI policy integration, localization).
- Own and evolve Hinge’s policy documentation processes: ensure version control, documentation standards, and cross-functional visibility.
- Support policy measurement and iteration by partnering with Data, Product, and Ops to analyze how policies are enforced.
- Contribute to quality improvement initiatives, including feedback loops with Moderation teams.
What We’re Looking For
- 5+ years of experience in content moderation, program management, trust & safety, data analytics, or compliance at a global tech platform.
- Demonstrated success working cross-functionally, particularly in content moderation or AI governance.
- Strong writing skills; ability to turn complex policy concepts into actionable guidance
- Familiarity with how policy gets enforced through scaled operations teams and how to track and improve the quality of that enforcement.
- Proficiency in Looker, Tableau, or SQL.
- Experience using data and feedback to drive continuous policy iteration.
- Experience writing scalable policy guidance across global or third-party teams.
