Responsibilities:
- Responsibility for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Driving an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products.
- Development of strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
- Partner closely with the sales and delivery teams to ensure smooth handoffs between teams.
- Monitor our service performance and manage all escalations from customers.
- Engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders.
- Manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
- Work with cross-functional leaders to ensure strategy and execution are aligned across the company.
Key Requirements:
- 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
- An understanding of financial, banking, payments, and/or financial services industries.
- Familiarity with CRM (salesforce) or sales enablement tools is preferred.
- Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Experience in working with global clients (follow the sun set-up) is preferred.
- Proficiency in English is essential, and multilingual is preferred.
- Experience in using AI to streamline account management function is a plus.
