Strategic Insights Senior Manager
Mexico CityFull-TimeManagerOther
Responsibilities
- Conduct deep-dive analyses to uncover root causes of operational or strategic challenges, translating complex issues into clear decision-making frameworks to leadership, partnering with cross-functional teams to frame problems and develop actionable solutions
- Create in-depth investigations related to operational challenges to improve efficiency, experience, and cost per-interactionDesign new processes to improve retention and upselling across markets;
- Product opportunity: how can we improve the product, taking insights from customer and clerk interactions, providing credible evidence, and proposing solutions
- Redesign cumbersome processes that affect customers, clerks, and merchants' experience to improve experience and response times
- Customer behavior insights: investigate behavioral patterns or links between customer engagement metrics, support interactions, and usage of our product to boost retention, LTV, and conversion rates in cases of upselling
Qualifications
- Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum of 6 years of experience in Data analytics and sales operation, on Fintech or Start-up
- Data visualization software (Power BI, Looker, Tableau), Python, SQL and Excel advanced skills
- Data-driven mindset and decisions, results-driven, flexible (enjoy a high-change environment), growth mindset and ability to communicate with business stakeholders
- Great problem solving solutions: ability to find avenues to improve the quality of our analysis
- Strong communication skills - top down messaging, supporting evidence, arguments, ability to communicate with high-level executives
- Autonomy to navigate datasets and people involved in different aspects of the business to reach to data or conclusions without major supervision
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus.
- 20 days paid Vacation.
- 50% Vacation premium.
- 13% Saving funds.
- $2,000 MXN monthly grocery coupons.
- $2,000 USD annual Co-working Travel perk.
- $2,000 USD annual Professional Development perk.
