Job Responsibilities:
- Act as a central liaison between the client’s hiring managers, procurement/finance teams, and our internal HR and operations teams.
- Own the full employee lifecycle from hiring coordination to onboarding, access provisioning, and day-to-day issue resolution.
- Partner with the India Head of HR to manage employee communications, policy updates, pulse checks, and retention efforts.
- Coordinate regular reports on headcount, hiring status, onboarding SLAs, and team engagement metrics.
- Help streamline onboarding, offboarding, and transitions in alignment with client processes and expectations.
- Proactively resolve operational issues affecting employees or client teams.
- Work with client stakeholders to ensure alignment on hiring plans, onboarding schedules, and service expectations.
- Help continuously improve our people operations systems and delivery model at scale.
Basic Qualifications:
- 5+ years experience in HR operations, people programs, or talent delivery in a BPO, IT services, or global consulting environment.
- Experience at TCS, Accenture, Infosys, or similar.
- Prior experience supporting enterprise clients in a staff augmentation or global capability center (GCC) model.
- Strong knowledge of HR processes including onboarding, policy enforcement, and employee engagement.
- Experience coordinating across internal and external stakeholders, with excellent communication skills.
- Ability to manage complexity and scale: comfortable overseeing a workforce of 200+.
- Understanding of procurement and finance workflows in enterprise accounts.
- Background in HRIS systems, onboarding platforms, and people analytics.
