How will you contribute?
- Agentforce & AI delivery
- Translate business pain points into AI/Agentforce use cases; define success metrics/ROI.
- Configure and manage Agentforce (skills, prompts, guardrails, data sources/grounding, evaluation).
- Build flows/automation, next-best-actions, and knowledge integrations that improve the customer experience on our support portal or seller/CSM productivity.
- Establish AI governance (privacy, safety, compliance), quality monitoring, and continuous improvement loops.
- Core Salesforce administration
- Coordinate with the technical and business architect roles to adjust user/role/profile/permission set architecture, SSO, and field-level security.
- Configure objects, flows, validation rules, page layouts, record types, dynamic forms, and Lightning apps.
- Sandbox strategy, change management, and release orchestration (e.g., Gearset/Copado).
- Data stewardship: dedupe, Data Loader, backup/restore, and data quality dashboards.
- Incident response; root-cause analysis and preventive fixes; clear documentation/runbooks.
- Business partnership
- Work with our Global Support group and AI initiatives, Sales, Success, RevOps/Finance, and other groups to prioritize a value-based backlog.
- Build lightweight BRDs/solution designs; run enablement and office hours; track adoption and ROI.
- Revenue Cloud / CPQ (a big plus)
- Support quoting/bundle structure discussions, approvals, and order flows (if experienced).
- Understand downstream impacts to billing, revenue recognition, and ERP handoffs.
What will you bring?
- 7–10 years hands-on Salesforce administration in complex, multi-org or multi-cloud environments.
- Demonstrated AI/Agentforce exposure (pilot or production) — e.g., prompt/skill design, grounding data, evaluation & safety patterns.
- 3+ Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder).
- Bonus: AI Associate/AI Specialist, Service Cloud, Sales Cloud; CPQ/Revenue Cloud certs are a plus.
- Strong Flow expertise
- A big plus if comfortable reading Apex/SOQL (light edits/debugging a plus).
- Experience partnering with business stakeholders to quantify ROI and drive adoption.
- Familiarity with change/release tooling (Gearset/Copado), Git, and Dev/SIT/UAT processes.
- Excellent written/verbal communication and documentation skills in English.
- College degree
- Exposure to CPQ/Revenue Cloud concepts (bundles, pricing, approvals) and downstream impacts to billing/rev-rec preferred.
- Experience with other CRM/ERP (NetSuite, MS Dynamics, Oracle, SAP) and integration patterns (MuleSoft, Boomi, APIs) preferred.
- BI/reporting familiarity (Salesforce reports/dashboards; understanding of how data feeds finance/ERP) preferred.
- Security & compliance awareness (PII, SOC2, GDPR), and AI guardrail best practices preferred.
