Customer Care and Payment Support Advocate
Ho Chi Minh CityFull-TimeMid-levelSupport / Customer Success
Skills
What You'll Do
- Provide support and resolve customer inquiries via phone, Zalo, email, and web forms.
- Engage in phone conversations with customers to understand their issues, providing guidance and consultation throughout the interaction.
- Communicate with empathy, professionalism, and positivity, ensuring customers feel respected and trust the service.
- Contribute feedback and propose solutions to enhance the overall customer experience.
What You'll Need
- You have a passion for customer service and consultation, and you genuinely enjoy helping others.
- You possess strong communication, negotiation, and problem-solving skills, remaining patient and tactful when handling various situations.
- You have at least 1 year of experience in customer service, consulting, call centers, or debt collection (priority given to candidates from Banking, Finance, or Fintech sectors).
- You hold an Associate’s Degree or higher (Bachelor’s Degree preferred).
