AI Chatbot Developer - Google CCAI/Dialogflow
ManilaFull-TimeMid-levelAI / Data Science
Solution Development:
- Build and implement CCAI conversational AI flows, Looker BI dashboards, and CCaaS workflows.
- Contribute to integration strategies for telephony, IVR, CRM adapters, and BYOC connectivity.
- Apply Google Cloud security standards including audit logging, DLP, and encryption.
Build & Deploy:
- Participate in end‑to‑end build processes for CCAI and CCaaS environments.
- Configure systems for high availability and optimize performance for large‑scale operations.
- Develop and maintain knowledge bases, enabling features like Agent Assist, call summarization, and AI‑driven automation.
Operational Support:
- Provide proactive monitoring and L2/L3 support for CCAI, Looker, and CCaaS systems.
- Manage MACD requests, troubleshoot incidents, and coordinate with carriers/vendors for resolution.
- Maintain ITSM integration for automated ticketing and reporting.
Collaboration & Governance:
- Work closely with global network teams on QoS, routing, and firewall configurations.
- Follow ITIL and managed services best practices.
- Act as a subject matter expert for stakeholders and contribute to continuous improvement initiatives.
What skills you will bring:
- 5–7+ years of application development experience.
- 3+ years working with Google Dialogflow ES/CX, Conversational Agents, Agentic Agents, or Autonomous Agents
- 1+ year of hands‑on experience with Google Cloud CCAI or other AI platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson).
- Google Cloud certification or badge completion required.
- Familiarity with Cloud Services Architecture, Apigee, Vertex AI
- Ability to support multiple projects simultaneously.
- Experience with multi‑site contact center implementations.
- Skilled in Speech‑to‑Text and Text‑to‑Speech services (Nuance, Google, Amazon).
- Proficient in Python, Node.js, Java, JavaScript, .NET, C#
- Experience in Looker dashboard design, contact center workflows, and CRM integration.
- Knowledge of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations.
- Ability to balance development and support responsibilities.
- Availability to work US daytime hours.
Certifications we would like to see:
- Google Cloud Professional certifications (Cloud Architect, Data Engineer).
- CCAS vendor certifications (Genesys, Five9, NICE).
- Familiarity with AI‑driven automation, compliance frameworks, and ITIL processes.
