ServiceNow Technical Consultant
Austin, TXFull-TimeMid-levelOther
What You will Do:
- Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions.
- Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction.
- Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies.
- Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
- Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.
- Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication.
- Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals.
- Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations.
- Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows.
- Ensure adherence to technical standards and best practices across all projects.
- The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%.
What You Will Bring:
- Minimum of 3-5 years of experience working with ServiceNow platform.
- Proven experience in designing, developing, and implementing ServiceNow solutions.
- Proficiency in JavaScript, HTML, CSS, and other web development technologies.
- Strong understanding of ServiceNow architecture and data model.
- Experience with ServiceNow integration methods, including REST and SOAP APIs.
- Knowledge of ITIL processes and best practices.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Certifications:
- ServiceNow Certified System Administrator (CSA) is required.
- Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable.
- Experience with Customer Service Management and CCaaS.
- Experience with CTI and IVR integrations.
- Experience with Agile/Scrum methodologies.
- Familiarity with additional ServiceNow products and modules.
- Knowledge of cloud platforms and technologies.
