CCaaS Architect - Google CCAI Solutions
Austin, TXFull-TimeLeadOther
What You'll Be Doing
- Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
- Design, develop and implement AI self-service applications with Google CCAI
- Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
- Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
- Collaborate with project team members to provide input to conversation design specifications
- Integrate to backend systems using web services, databases, and reporting
- Perform Unit Testing of developed code
- Assist with System and Functional Testing
Skills and experience you will bring:
- 8+ years of architect experience overall
- 4+ years of experience with AI solutions
- 2+ years of technical on-hands experience with Google CCaaS or UJET
- Knowledge of Google Cloud Platform Services
- IAM
- Storage
- Networking
- Cloud Run, Cloud Run Functions
- Ability to support multiple projects at the same time
- Experience in managing large multi-site contact center implementations
- Experience managing and guiding developers or interest in doing so
- Experience in writing Solution Document Designs/specifications for Contact Center solutions
- Experience supporting quality assurance and user acceptance testing
- Experience with contact center reporting
- Must be able to work independently, be organized, self-motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Candidate must have a 4-year bachelor’s degree
Desired, not required
- Google Certification and/or Badge completion
- Experience managing staff
- Experience developing mobile applications (IOS, Android)
- Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.)
- Experience migrating legacy premise Contact Center platforms to cloud services
- Experience developing Conversational Agents (Dialogflow)
- Proficient in Javascript, NodeJS and frameworks (express and spring)
