Executive Director - Digital Sales
- An exceptional opportunity to join a global leader in Customer Experience transformation and cloud contact centre innovation.
About TTEC Digital
- At TTEC Digital, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens.
- As we continue to expand across the United States, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences.
- TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including Nice, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor, best-of-breed cloud contact centres and AI solutions.
The Role
- The Executive Director - Digital Sales is a sole contributor responsible for driving new business revenue across the United States. This role focuses on the execution of the sales cycle: identifying, qualifying, and closing opportunities with Enterprise and Mid-Market clients modernizing their customer engagement through CCaaS and digital CX transformation.
- You will execute the full sales lifecycle, from qualification through to contract closure, collaborating closely with internal Solution Architecture and Delivery teams to implement market-leading cloud contact centre solutions. This is a consultative sales role requiring strong practical knowledge of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.)
Key Responsibilities
- Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
- Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions
- Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
- Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities
- Execute the full sales process, from qualification and solution demonstration to negotiation and closing
- Maintain accurate sales forecasting and pipeline management in Dynamics CRM
- Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
- Consistently meet or exceed new business revenue target
What You Bring to the Role
- 4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
- Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
- Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments
- Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
- Ability to build and maintain client relationships at the decision-maker levels
- Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
- Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
- Excellent presentation, negotiation, and communication skills
